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Use this migration path for cutover from Opsgenie rotations to Squasher on-call.

Import flow

  1. Export Opsgenie schedules and escalation policies.
  2. Match Opsgenie users to Squasher users.
  3. Recreate the schedule rotations in Squasher.
  4. Verify current coverage and upcoming shifts before moving paging routes.

Agent guidance

Do not guess missing coverage. If the Opsgenie export has gaps or unmatched users, ask the user before creating the Squasher schedule. Related: On-call, On-call API.